• Direct day-to-day operations across a portfolio of commercial properties. Monitoring key performance indicators and property performance metrics, ensuring NOI targets are met. (Maintenance backlog, Past Due payments) Ensure that there is 24-hour emergency coverage for the property at all times.
• Supervise and mentor a team of property managers, assistant managers, and administrative staff. Conduct regular performance reviews and provide ongoing training and development. Foster a culture of accountability, customer service, and operational excellence.
• Oversee the preparation and execution of annual operating and capital budgets. Review monthly financial reports, approve expenses for the commercial portfolio and ensure budget adherence. Collaborate with accounting and asset management teams to analyze financial performance.
• Maintain high tenant/client satisfaction through responsive communication and proactive problem-solving. Oversee lease administration, rent collection, and resolution of tenant issues. Support leasing efforts by coordinating tenant improvements and move-ins.
• Ensure preventative maintenance programs are in place and executed. Oversee capital projects and building upgrades from planning through completion. Manage vendor contracts and ensure compliance with service-level agreements.
• Ensure compliance with local, state, and federal laws and regulations. Manage insurance requirements, property inspections, and incident reporting. Implement and monitor safety and emergency procedures.
• Works closely with Landlords to keep them informed and up to date about the ongoing status of their properties by providing monthly reports and annual budgets, as well as in-person meetings as needed.
